FAQ’s

DEPOSIT & PAYMENT POLICY

A minimum 50% deposit is required to secure our services. If booking our services with less than 2 weeks (14 days) from the date of your event, payment in full is due at the time of booking. The deposit is not refundable and will be applied toward your final bill. Payment in full must be received the day before the service date.

CANCELLATION & REFUND POLICY

All cancellations and requests to change service dates must be submitted to La Vita Espresso via email or by calling us at 612-746-3975.

If, for any reason, our services are cancelled for the original scheduled service date, a second date of service can be selected for no additional cost. The second date of service is not required at the time of cancellation.

(A) For customers that intend on rescheduling our services if having to cancel:

• 1. Customers will have 1 YEAR from the original scheduled date to reschedule our services.
  2. All deposits that have been paid to secure the original date of service will be held and applied to the new date, except as listed below in (A)(5).
  3. It is the customer’s responsibility to reschedule the event.  Reminders will not be sent by La Vita Espresso. It is recommended to reschedule well in advance of the next event date for availability reasons.
  4. No refunds will be given due to the inability to schedule a mutually agreed upon secondary date
  5. If a service has not been rescheduled within 1 year of the original date of service, all payments submitted to La Vita Espresso will be forfeited and will not be transferred to any future dates. Reminders will not be sent by La Vita Espresso.

(B) For customers that completely cancel any scheduled service date with no intention of rescheduling

• 1. If you cancel with 14+ days notice. 50% of the invoice will be due.
  2. If you cancel with less than 14 days notice, 100% of the invoice will be due.
  3. If you have paid in full to book, the early pay discount (if applied) will be removed from the invoice and you will charged as listed here in section (B), (1) & (2).
  4. Any payments received that are above what is due will be refunded within 10 business days.

MODIFICATIONS TO INVOICE

Once payment of any type has been received by La Vita Espresso, additional service options can be added at a later time but at no point can the catering services and options as listed on the original invoice be removed or reduced.  The only exception to this would be a change in the local sales tax rate based on the location and date, if the service is rescheduled.  Sales tax rates will be verified prior to the new service date.

SERVICE FEES & GRATUITIES

A service fee may be added to our services. If a service fee is added it will be itemized on the quote and/or invoice you received. Per Minnesota Statute 177.23, Subd. 9, this charge is not a gratuity for employee service. Additional gratuities are completely optional and not expected. If you wish to leave a tip dedicated to your server(s), the option to do so is available when paying your invoice.

SERVICE GUARANTEE

It is the wish of La Vita Espresso that our customers are completely satisfied with our services. La Vita Espresso guarantees all services according to the invoice. In order to achieve satisfaction of the customer, La Vita Espresso will reimburse the customer for any unfulfilled portion of this invoice for which La Vita Espresso is directly responsible. The customer is still responsible for all charges of the invoice that La Vita Espresso is able to fulfill.

INDEMNIFICATION

Client will indemnify La Vita Espresso from and against all losses, expenses, damages, claims, or liabilities (including the prevailing party’s reasonable attorneys’ fees and expenses) incurred by La Vita Espresso that arise from or in connection with (i) the negligence or misconduct of the client, its agents, contractors, or employees under this agreement; or (ii) any breach of the covenants, representations, or warranties of the client made under this agreement.

La Vita Espresso will indemnify the client from and against all losses, expenses, damages, claims, or liabilities (including the prevailing party’s reasonable attorneys’ fees and expenses) incurred by the client that arise from or in connection with (i) the negligence or misconduct of La Vita Espresso, its agents, contractors, or employees under this agreement; or (ii) any breach of the covenants, representations, or warranties of La Vita Espresso made under this agreement.

PAYMENT, SERVICE & POLICY AGREEMENT

I agree to pay all undisputed charges due La Vita Espresso according to this contract.

Should customer default in any such payments, the customer agrees to pay 18% interest, collection fees, reasonable attorney’s fees and court costs incurred by La Vita Espresso. A $30 fee will be assessed on all returned checks.

By submitting payment through Square’s payment processing services you acknowledge you have read and agree to the policies listed within this contract.

AUTHORITY TO SIGN

This contract must be signed by the person or representative of the person or organization listed on the invoice.  Each party has the authority to enter into this Contract and to perform all of its obligations under this Contract.

LAST REVISED: MAY 31, 2023